Last updated: 13 November 2026 (draft)
Draft for business owner review. This policy reflects the current HF&CO website and booking systems. Confirm registered legal entity details, retention periods, cancellation fees and any special-category data procedures before publishing as final.
This Refund Policy explains how HF&CO Leeds handles refunds for online salon bookings paid through our website.
Nothing in this policy affects your statutory rights under UK consumer law.
1. Refund eligibility
Refunds may be considered where:
- We cancel your appointment and a suitable alternative cannot be arranged.
- A duplicate or incorrect charge has occurred.
- A payment was taken in error.
- A refund is otherwise required by law or agreed by the salon.
We do not operate a blanket “no refunds” policy.
2. Customer-cancelled appointments
Whether a customer cancellation is refundable depends on timing and salon policy.
Client confirmation required: refund windows, any non-refundable amounts, and whether goodwill gestures apply.
3. Salon-cancelled appointments
If we cancel your appointment and you do not wish to rebook, we will arrange a refund of the amount paid for that booking, unless another remedy is agreed with you.
4. Duplicate, failed or incorrect payments
If a payment fails, no confirmed booking is created for that attempt. If you believe you have been charged twice or incorrectly, contact us promptly with your booking reference and payment receipt details so we can investigate with the payment provider.
5. How refunds are processed
Approved refunds are returned to the original payment method used for the booking where possible (for example the card used via Stripe).
Client confirmation required: typical processing timeframe after approval (provider banks may add further time).
6. How to request a refund
Email bookings@hfcoleeds.co.uk or call 0113 257 7067 with:
- Your full name and booking reference.
- Appointment date and time.
- Reason for the request.
7. Statutory rights
Your legal rights as a consumer remain available. This policy is in addition to those rights.
Contact
HF&CO Leeds
A1 St Catherine's Mill
Broad Lane
Bramley
Leeds LS13 2TD
United Kingdom
Telephone: 0113 257 7067
Email: bookings@hfcoleeds.co.uk
Website: https://hfcoleeds.co.uk